FAQ
Answers for teams that want clarity before they commit.
Keep public support content aligned with the product narrative and easy to scan in the same dark guest shell.
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Not necessarily. The cost of each AI action can be set per plan, so a higher plan may spend fewer credits for the same operation. The current cost of each action for your plan is shown in your credits area.
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The platform supports a wide range of gateways, including Stripe, PayPal, Razorpay, Paystack, Flutterwave, PayU, Paytm, 2Checkout, iyzico, Instamojo, PayTR, CCAvenue, SSLCOMMERZ and YooMoney. Which ones appear at checkout depends on what...
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Yes. You can upgrade, downgrade or cancel from your billing area. Cancelling stops future charges and your workspace stays available until the end of the period you already paid for.
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Yes. You invite people to your workspace and assign roles, so a copywriter can draft while only an approver can publish. Content created by the team goes through the approval flow before reaching the account.
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Yes. There is an automation API with inbound publishing endpoints and outbound webhooks, which is what you use to connect Zapier, n8n or your own system. You can push a post into PostMagic from another tool, or be notified when something...
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Almost always the access token expired or was revoked — that happens when you change your password on the network, remove the app permission, or the platform forces a periodic reconnection. The account will show a reconnect prompt in Cha...
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No. Your posts, media library and history remain in your workspace. What stops is the scheduled publishing and the AI operations that consume credits.
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Open a ticket from the Support area inside your workspace. It keeps the conversation attached to your account, which means whoever answers can see your plan, your connected channels and the failing job without you having to explain the s...